Cancellation & Refund Policy

1. General Overview

This Cancellation and Refund Policy applies to all purchases, deal voucher claims, paid memberships, and transactions made on the JACKPOTT platform (operated by Purple-i Events Hub, a Purple-i Group Initiative).

We strive to deliver exceptional value and satisfaction. Please review our refund guidelines carefully prior to completing any transaction.

2. Free & Digital Deal Vouchers

Unredeemed Vouchers: Free or promotional vouchers generated on the app carry no cash value and cannot be exchanged for cash or credit.

Merchant Refusal / Service Failure: In the rare instance where a Participating Brand Partner refuses to honor a valid, active voucher despite all offer conditions being satisfied by the user, please notify Jackpott customer support within 48 hours. Upon verification, Jackpott will issue an equivalent replacement voucher or credit to your account.

3. Paid Memberships & Subscriptions

Cooling-off Period: If you purchase a paid Jackpott Premium Membership or Subscription and have not claimed or redeemed any exclusive vouchers under that membership, you may request a full refund within 7 days of purchase.

Partial Usage: If any membership voucher has been redeemed within the 7-day window, the membership fee becomes non-refundable.

4. Refund Processing SLA

Approved refunds will be processed back to the original payment method used during checkout (Credit/Debit Card, UPI, Net Banking, or Wallet).

5. How to Initiate a Refund

To initiate a cancellation or refund request:

1. Contact Jackpott Support via email at anang@purplei.co.in or phone at +91 9825119790.
2. Provide your registered mobile number / email, Transaction Reference ID, and voucher details.
3. Briefly explain the reason for your refund request.

6. Contact for Disputes

For any payment disputes or billing queries, please contact our support team at Jackpott Support Page or reach out to our Grievance Officer in Ahmedabad, Gujarat.