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Operating / Consumer Brand: JACKPOTT – The King of All Deals
Registered GST / Operating Entity: Purple-i Events Hub
Group / Brand Identity: Purple-i Group
For the purposes of these Terms of Use, “JACKPOTT”, “we”, “us”, “our”, “Platform” or “Company” shall refer to Purple-i Events Hub, operating the JACKPOTT brand, unless the context otherwise requires. “you”, “user”, “customer” or “member” means any natural person or legal entity accessing or using the Platform.
“Purple-i Group” refers to the group/business identity under which JACKPOTT operates and should not, by itself, be construed as a separate legal entity unless expressly stated otherwise.
This document is an electronic record in terms of the Information Technology Act, 2000 and applicable rules and regulations made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time.
This document is published in accordance with applicable laws and regulations governing electronic records, digital platforms, consumer protection and e-commerce, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.
These Terms of Use govern access to and use of the JACKPOTT mobile application, website, digital platforms and related services.
These Terms of Use (“Terms”) govern your access to and use of the JACKPOTT mobile application, website and other digital interfaces made available by us.
The JACKPOTT mobile application and website are collectively referred to as the “Platform”.
Please read these Terms carefully before accessing, downloading, installing, registering with, or using the Platform or any services made available through it.
By downloading, installing, accessing, browsing, registering on, or otherwise using the Platform, you acknowledge that you have read, understood and agreed to be bound by these Terms, together with the Privacy Policy, Cancellation & Refund Policy, applicable Offer/Voucher Terms, and any other policies or guidelines displayed on the Platform.
If you do not agree with these Terms, you should not access or use the Platform and should uninstall/delete the JACKPOTT application from your device.
The Platform is operated under the registered GST name Purple-i Events Hub, under the operating brand JACKPOTT – The King of All Deals, and is associated with the Purple-i Group.
JACKPOTT is a digital deals, offers, rewards, vouchers, discovery and merchant-engagement platform designed to enable users to discover and avail offers, discounts, benefits, vouchers, memberships, rewards and other promotional opportunities offered by participating merchants, brands, service providers and other participating entities (“Participating Brand Partner(s)”).
JACKPOTT may provide access to offers across categories including, without limitation: Food & Dining; Wellness; Lifestyle; Travel; Entertainment; Shopping; Jewellery; Hospitality; Services; Experiences; Events; Digital Vouchers; and other categories as may be introduced from time to time.
The availability of any particular offer, voucher, discount, reward or benefit is subject to the terms, conditions, validity period, availability, eligibility and redemption conditions specified for that particular offer.
JACKPOTT reserves the right to modify, amend, update, add or remove any portion of these Terms at any time.
Any revised Terms may be published on the Platform and shall become effective from the date of publication or such other date as may be specified.
Your continued use of the Platform after any modification constitutes your acceptance of the revised Terms.
Users are responsible for periodically reviewing the Terms, Privacy Policy and other applicable policies.
JACKPOTT primarily acts as a technology-enabled facilitator and discovery platform connecting users with participating brands and their offers, deals, vouchers, discounts, rewards and promotional benefits.
Unless expressly stated otherwise, JACKPOTT does not itself manufacture, own, stock, supply, provide or control the underlying products or services offered by Participating Brand Partners.
The actual product or service underlying an offer is provided by the respective Participating Brand Partner.
The Participating Brand Partner is solely responsible for quality of its products/services; availability; pricing; taxes applicable to the underlying transaction; warranties and guarantees, where applicable; fulfilment of the underlying product/service; service quality; compliance with applicable laws; and resolution of complaints relating specifically to the underlying product or service.
JACKPOTT may provide technology, marketing, discovery, communication, voucher issuance, redemption, analytics, payment facilitation or other support services to Participating Brand Partners pursuant to commercial arrangements entered into separately with such Participating Brand Partners.
JACKPOTT does not guarantee that any particular Participating Brand Partner will honour an offer except to the extent expressly represented by JACKPOTT and subject to the specific terms displayed for that offer.
Offers displayed on JACKPOTT may include discounts, promotional offers, coupons, digital vouchers, cashback/reward benefits, membership benefits, complimentary benefits, event offers and other promotional arrangements.
Every offer may have specific validity period; redemption conditions; minimum purchase requirements; maximum discount limits; blackout dates; location restrictions; product/service restrictions; user eligibility requirements; usage limits; and other conditions.
Users are responsible for reading the specific terms of an offer before purchasing, activating or redeeming it.
Unless expressly stated otherwise, an offer or voucher cannot be exchanged for cash.
Offers may be subject to limited availability and may be withdrawn, suspended, modified or discontinued by JACKPOTT or the relevant Participating Brand Partner, subject to applicable law and the specific offer terms.
A voucher or offer may be used only in accordance with its stated redemption conditions and may not be reproduced, duplicated, resold, transferred or commercially exploited without prior written authorization.
JACKPOTT may onboard restaurants, retailers, brands, hotels, resorts, service providers, entertainment venues, event organizers and other businesses (“Participating Brand Partner(s)”).
Participating Brand Partner information, including business name, address, photographs, descriptions, prices, offers, timings and other information, may be supplied by the Participating Brand Partner or obtained from available sources.
While JACKPOTT may take reasonable steps to maintain accurate information, JACKPOTT does not guarantee that all Participating Brand Partner information will always be complete, current or error-free.
Participating Brand Partners are independently responsible for fulfilling their obligations to users.
JACKPOTT shall not be responsible for any independent act, omission, negligence, misconduct, deficiency in service, product defect or failure by a Participating Brand Partner, except to the extent directly attributable to JACKPOTT under applicable law.
JACKPOTT may suspend, remove or restrict a Participating Brand Partner or an offer where JACKPOTT believes that the Participating Brand Partner or offer may violate these Terms, applicable law, contractual obligations or the interests of users.
Certain features of the Platform may require registration.
Users shall provide accurate, complete and current information during registration.
Users may be required to provide information including, but not limited to: name; mobile number; email address; date of birth/age where relevant; location; billing information; and other information reasonably required to provide the Services.
Users are responsible for maintaining the confidentiality of their login credentials, OTPs, passwords and account information.
Users shall immediately notify JACKPOTT if they suspect unauthorized access to their account.
JACKPOTT may suspend, restrict or terminate an account if information provided by the user is false, misleading, fraudulent or violates these Terms.
Users shall not create multiple fraudulent accounts, impersonate another person, misuse promotional benefits or manipulate the Platform.
JACKPOTT may introduce paid membership or subscription plans offering additional benefits, offers, rewards, privileges or access to exclusive deals.
The price, validity, benefits, eligibility and conditions applicable to each membership plan shall be displayed on the Platform at the time of purchase.
Membership benefits may be subject to Participating Brand Partner-specific conditions and availability.
Purchase of a JACKPOTT membership does not automatically guarantee availability of every offer displayed on the Platform.
Unless specifically stated otherwise, membership is personal to the registered user and may not be transferred, resold or commercially exploited.
JACKPOTT reserves the right to modify future membership benefits, subject to applicable law and the terms applicable at the time of purchase.
Where the Platform provides paid services, memberships, subscriptions, vouchers or other purchasable products, payment may be made through payment methods made available on the Platform.
Payment may be processed through third-party payment gateways, banks, payment aggregators or other authorized payment service providers.
JACKPOTT does not store or control sensitive payment credentials such as complete card numbers, CVV or banking passwords where payment processing is performed by third-party payment service providers.
Users agree to provide accurate billing and payment information.
All payments shall be made in Indian Rupees unless expressly stated otherwise.
Applicable taxes, including GST, shall be charged in accordance with applicable law and the nature of the transaction.
Where the underlying product or service is supplied directly by a Participating Brand Partner, the Participating Brand Partner may be responsible for issuing the applicable invoice/tax invoice for that underlying transaction, as legally applicable.
Where JACKPOTT itself supplies a taxable service, membership, subscription, voucher or other product, the applicable invoice shall be issued by the relevant legal entity responsible for that transaction.
Offers and vouchers may be redeemed through mechanisms specified by JACKPOTT, including QR code scanning; OTP verification; voucher code; digital coupon; mobile number verification; app-based redemption; website-based redemption; or other technology-enabled mechanisms.
The user may be required to present the applicable voucher, offer or redemption code to the Participating Brand Partner.
Once successfully redeemed, a voucher or offer may be treated as utilized and may not be reused unless expressly permitted.
Users are responsible for ensuring that the voucher/code is not disclosed or misused.
JACKPOTT shall not ordinarily be responsible for losses arising from unauthorized sharing or misuse of a user's voucher, coupon, QR code, OTP or redemption credentials.
Where a redemption fails due to a genuine technical issue attributable to JACKPOTT, the user may contact JACKPOTT support for assistance.
Cancellation and refund eligibility shall depend upon the nature of the transaction and the specific terms displayed at the time of purchase.
Unless expressly stated otherwise, used, redeemed, expired or partially utilized vouchers may not be eligible for refund.
Where an offer or voucher is expressly marked as non-refundable, the same shall not ordinarily be refundable except where required under applicable law.
Where cancellation/refund is permitted, the refund shall be processed in accordance with the applicable cancellation/refund policy.
Refunds may be subject to deduction of applicable charges, taxes or amounts permitted under the applicable policy and law.
Where a Participating Brand Partner fails to honour a valid offer despite the user satisfying all applicable conditions, JACKPOTT may, where reasonably possible, assist the user in resolving the issue with the Participating Brand Partner.
JACKPOTT's role in resolving Participating Brand Partner-related complaints shall be that of a facilitator unless JACKPOTT has independently undertaken responsibility for the relevant service.
Users shall not:
All information provided by you is true, accurate and complete.
You are legally competent to enter into a binding agreement under applicable Indian law.
You will use the Platform only for lawful purposes.
You will not knowingly provide misleading, fraudulent or deceptive information.
You will not infringe the intellectual property, privacy or other legal rights of JACKPOTT, its Participating Brand Partners or any third party.
You will comply with all applicable laws while using the Platform and redeeming offers.
The Platform is intended for persons who are legally competent to enter into contracts under applicable law.
Persons below 18 years of age should not independently enter into transactions where such transactions require contractual capacity.
Where permitted by law and the nature of the service, minors may access certain informational portions of the Platform under the supervision of a parent or legal guardian.
JACKPOTT reserves the right to restrict or terminate access where it reasonably believes that a user is ineligible to use a particular service.
The JACKPOTT name, logo, trademarks, brand identity, designs, graphics, software, application interface, website, content, databases, technology, processes and other proprietary materials are owned by, licensed to, or lawfully used by the relevant entity within the JACKPOTT / Purple-i Group structure.
Nothing in these Terms grants the user ownership of any JACKPOTT intellectual property.
Users may not copy, reproduce, modify, distribute, publish, sell, license, reverse engineer or commercially exploit any JACKPOTT intellectual property without prior written authorization.
The expression “JACKPOTT – The King of All Deals” and associated logos, marks and creative assets shall not be used by third parties without prior written permission.
Where the Platform permits users to submit reviews, ratings, comments, photographs, feedback or other content (“User Content”), the user represents that such content is lawful and does not infringe the rights of any third party.
The user shall not submit content that is defamatory, abusive, threatening, obscene, discriminatory, fraudulent or otherwise unlawful.
JACKPOTT may moderate, remove, restrict or disable access to User Content that violates these Terms or applicable law.
By submitting User Content, the user grants JACKPOTT a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and distribute such content for operating, promoting and improving the Platform, subject to applicable law and the Privacy Policy.
The Platform may contain links, integrations or references to third-party websites, applications, payment gateways or services.
Such third-party services are governed by their own terms and privacy policies.
JACKPOTT does not control third-party websites or services and shall not ordinarily be responsible for their content, availability, security or practices.
JACKPOTT endeavours to maintain the Platform in a secure and functional manner.
However, uninterrupted access cannot be guaranteed.
The Platform may periodically be unavailable due to maintenance; upgrades; technical failures; server issues; network failures; cybersecurity incidents; third-party service failures; force majeure events; or other circumstances beyond JACKPOTT's reasonable control.
JACKPOTT reserves the right to suspend, modify or discontinue any feature or portion of the Platform.
JACKPOTT may collect and process personal information necessary to provide its services, operate accounts, process transactions, facilitate redemptions, communicate with users, prevent fraud, improve the Platform and comply with applicable law.
The collection and processing of personal data shall be governed by JACKPOTT's Privacy Policy and applicable data protection laws.
JACKPOTT shall adopt reasonable technical and organizational measures appropriate to the nature of the personal data processed.
Where applicable, personal data shall be processed in accordance with applicable Indian data protection law and regulations as amended from time to time.
Users are advised to read the JACKPOTT Privacy Policy carefully before using the Platform.
By registering on JACKPOTT or opting into communications, users may receive transactional, servicerelated and promotional communications through SMS, email, WhatsApp, telephone, push notifications or other permitted channels.
Users may opt out of promotional communications through the mechanism provided by JACKPOTT, subject to applicable law.
Transactional, security and essential service communications may continue where necessary for providing the Services.
JACKPOTT does not independently manufacture or provide most products or services displayed through Participating Brand Partner offers.
Any description, representation, warranty, guarantee or claim concerning the underlying product/service shall primarily be the responsibility of the relevant Participating Brand Partner, unless expressly made or guaranteed by JACKPOTT.
Photographs, descriptions, prices, availability, timings and other Participating Brand Partner information may change without prior notice.
JACKPOTT shall not be responsible for any deficiency, defect, delay, cancellation or non-performance by a Participating Brand Partner, except to the extent such liability is imposed upon JACKPOTT under applicable law.
To the maximum extent permitted by applicable law:
JACKPOTT, Purple-i Events Hub, Purple-i Group and their respective officers, employees, agents, service providers or representatives shall not be liable for indirect, incidental, special, consequential or punitive damages arising from use of the Platform.
JACKPOTT shall not be responsible for losses resulting from Participating Brand Partner misconduct or non-performance; incorrect information provided by users; unauthorized account access caused by the user's failure to maintain security; misuse of vouchers or promotional codes; third-party payment gateway failures; network or telecommunications failures; force majeure events; or unauthorized acts of third parties.
Nothing in these Terms shall exclude or restrict any liability that cannot lawfully be excluded or restricted under applicable Indian law.
To the extent legally permissible, JACKPOTT's aggregate liability arising directly from a specific transaction shall not exceed the amount actually paid by the user to JACKPOTT for that particular transaction.
You agree to indemnify and hold harmless JACKPOTT, Purple-i Events Hub, Purple-i Group and their respective directors, employees, officers, agents, affiliates and service providers from claims, losses, liabilities, damages, costs and expenses arising out of your breach of these Terms; misuse of the Platform; fraudulent activity; violation of applicable law; infringement of third-party rights; or unauthorized use of your account.
JACKPOTT may suspend, restrict or terminate your access to the Platform if you violate these Terms; fraudulent or suspicious activity is detected; you misuse offers or vouchers; you attempt to compromise Platform security; you provide false information; your activities may expose JACKPOTT or its Participating Brand Partners to legal or financial risk; or termination is otherwise required by law.
Termination shall not affect rights and obligations accrued before termination.
JACKPOTT shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters; fire; flood; earthquake; epidemic/pandemic; war; terrorism; civil disturbance; strikes; governmental restrictions; regulatory actions; internet or telecommunications failure; cybersecurity incidents; infrastructure failure; server failure; power failure; or other events beyond reasonable control.
If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
The invalid provision shall, to the extent legally permissible, be replaced or interpreted in a manner that most closely reflects its original commercial intent.
Users may not assign or transfer their rights or obligations under these Terms without prior written consent from JACKPOTT.
JACKPOTT may assign or transfer its rights and obligations to an affiliate, successor, acquirer or other entity in connection with a restructuring, merger, acquisition, sale of business or similar transaction, subject to applicable law.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and statutory remedies available to users, courts and competent authorities having jurisdiction at Ahmedabad, Gujarat, India shall have jurisdiction over disputes arising in relation to these Terms or the Platform.
Nothing in this clause shall restrict any statutory rights or remedies available to consumers under applicable law.
In accordance with applicable laws and regulations, including applicable provisions of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, users may raise grievances through the following contact:
Grievance Officer / Grievance Contact
Mr. Anang Mistry
Mobile: +91 9825119790
Email: anang@purplei.co.in
Location: Ahmedabad, Gujarat, India
Users may contact the above for grievances relating to the Platform, account access, offers, vouchers, Participating Brand Partner-related issues, content, privacy-related concerns or other matters concerning JACKPOTT.
JACKPOTT shall endeavour to acknowledge and address grievances within the timelines prescribed under applicable law.
For questions, complaints, assistance or other communications relating to JACKPOTT:
JACKPOTT – The King of All Deals
Operated by: Purple-i Events Hub
A Purple-i Group Initiative
Ahmedabad, Gujarat, India
Grievance Contact: Mr. Anang Mistry | +91 9825119790 | anang@purplei.co.in
The Platform and all information, offers and services are provided on an “AS IS” and “AS AVAILABLE” basis to the maximum extent permitted by law.
JACKPOTT makes reasonable efforts to ensure accuracy of information but does not warrant that all information will always be complete, current, accurate, uninterrupted or error-free.
Offers may be subject to Participating Brand Partner-specific restrictions, availability and validity periods.
JACKPOTT does not guarantee that every offer displayed will remain available throughout its advertised period where availability is controlled by the Participating Brand Partner, subject to applicable law and the specific offer terms.
Technical errors, typographical errors, pricing errors or inaccurate Participating Brand Partner information may occasionally occur. JACKPOTT reserves the right to correct such errors and take appropriate action in accordance with applicable law.
JACKPOTT shall not be responsible for unauthorized transactions arising from compromised user credentials, cards, banking information or third-party payment systems, except to the extent required under applicable law.
Nothing contained in these Terms shall be interpreted as a waiver of any statutory consumer rights or other rights that cannot legally be excluded.
By downloading, installing, accessing, registering on or using the JACKPOTT Platform, you confirm that you have read and understood these Terms; you agree to be bound by these Terms; you agree to the applicable Privacy Policy and other Platform policies; you understand that offers and services may be provided by independent Participating Brand Partners; you agree to comply with applicable laws; and you consent to the processing of your information in accordance with the applicable Privacy Policy and law.